Need help with one of our apps? We support customers on both Apple App Store and Google Play.
Support Overview
- General support: [email protected]
- Coverage: United States and Canada
- Response target: 1-3 business days
Frequently Asked Questions (FAQ)
Q: Do your apps collect personal information?
A: Data practices vary by app. Please review each app’s Privacy Policy from the links in our website footer or app listing.
Q: How do I restore purchases?
A: Use the app’s Restore Purchases option and make sure you are signed in with the same store account used for the original purchase.
- Apple App Store: Sign in with the same Apple ID used for purchase.
- Google Play: Sign in with the same Google account used for purchase.
Q: I was charged but premium is still locked. What should I do?
- Reopen the app and run Restore Purchases.
- Confirm you are using the same Apple ID/Google account used for payment.
- If the issue continues, email support and include your device type, app name, and purchase date.
Q: Who handles refunds?
A: Refunds are processed by the platform where you made the purchase.
- Apple refund requests: reportaproblem.apple.com
- Google Play refund help: Google Play refund support
Q: Where can I report a bug or request a feature?
A: Email us at [email protected]. We review all reports and prioritize fixes based on severity and impact.
Contact Support
If you need help, contact us at:
Email: [email protected]
When contacting support, include: app name, platform (iOS or Android), device model, OS version, and a short description of the issue.
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